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Upon successfully paying the booking fee, you are agreeing to the terms listed below. Please read the terms carefully:

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Payments

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A 50% non-refundable booking fee is required to secure your date. 

The remaining balance is due once all work is complete and before anything is delivered or collected. Your wedding date will not be secure until this payment is made. By paying the booking fee, you are agreeing to the terms listed here and detailed on my website.  If you decide to cancel the order or your wedding for any reason at all, you are agreeing to forfeit this booking fee. If you decide to cancel the order once work has commenced/finished you are still required to pay the full balance. Work can commence at any time after the booking fee is paid. Bank transfers are preferable and all charges will be made via invoice. All payments must be paid within 7 days of invoicing. 

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Delivery, postage + packaging

 

All care has been taken to secure your items during transport but once your items have been shipped, I can no longer take responsibility for the safety of your items or if they are delayed or lost. All items are sent signed for and tracked. Insurance on your items are up to £100. If you wish to insure your items to the fullest amount, then please do let me know and I can increase the delivery fee.

Please make sure the delivery address given is correct, this will be the only address used to post your items to. If you move address or need to send to a different address, please let me know a week prior to the dispatch date agreed. If your parcel arrives damaged, the insurance will cover everything and I will create and post out a new item for you (within a reasonable time frame), this may mean collection is necessary if we don't have time to post out again (Bournemouth).

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Order Changes

 

If your guest attendance alters and I have already ordered supplies to reflect this then you may be subject to extra costs for getting the extra materials ordered in. Delay in payment may cause a delay in materials being ordered and a delay in receiving your items. You may incur extra charges for rush delivery or packaging costs. Any big changes or details provided late may incur a rush charge and might alter the delivery date. Once the mock ups have been approved, it is not usually possible to amend details, but get in touch and I can do my best to help.

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Your Responsibilities

 

Please triple check all spelling on your wording and guest lists when they are sent to me. I am not liable for spelling mistakes or grammar errors. If work has commenced and a mistake is noticed by me or you then you will be liable to pay for extra materials if it cannot be amended. Please check your mock ups over thoroughly before confirming that I can go ahead as these determine the final product. Your mock up designs are computer generated so please understand that your items will not look exactly the same as the mock up. If I am handwriting items for you where you are supplying the materials, then I require 20%-25% extra materials. I am happy to accept last minute additions dependent on how busy I am. Last minute orders will incur a rush fee.

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Design Rights

 

Lavish Lettering retains all rights to any artwork and design. Lavish Lettering reserves the right to use images and samples of your stationery and signage for portfolio and marketing purposes. This includes photographing and using them on this website and all social media platforms. If you wish for your samples to not be used then please let us know. Nothing will be posted out or collected until the final payment is made.

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Postponements + cancellations

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I offer postponements free of charge within 6 months of the original wedding date, your booking fee can simply be carried over, however this will be subject to availability.

If you decide to cancel your wedding completely (instead of postpone) there will be no refund and you may be liable to pay the whole fee agreed depending on how last minute the cancellation is. Additions can be made, subject to availability. These will be billed in full. There is no refund on additional items.